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Group
Travel |
Group Travel Information from
Britain’s
Train Operating Companies |
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Arriva Trains Wales
If you are planning to travel on one of our services, and there are more than
10 of you travelling together you will need to call our Group Travel department
on: 0870 9000 767.
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Whether your group is large or small we aim to meet
your travel needs.
Smaller groups travelling together can save with a GroupSave ticket. This allows
3 or 4 people to travel for the price of 2. Buy at your local ticket office
or call our Ticket sales hotline on 08457 44 44 22.
Alternatively, if there are 10 or more in your group, you may be able to get
an even greater travel discount. Call our Ticket sales hotline on 08457 44
44 22 selecting ‘Group Travel’ to find out more.
If you need help with your journey call our telephone & textphone
helpline on 01702 357640, which is open 05:30 – 22:00
Monday to Friday, 06:00 – 21:00 Saturdays and 07:00
-17:00 Sundays. The helpline team can tell you the times
stations are open, arrange assistance with your luggage
and give accessibility details. Where possible please give
between 24 - 48 hours notice for any station assistance
required. |
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Central Trains
Customers should ring 0870 609 6060 and answer a
voice activated menu to be but through to the group travel
department.
Group Travel discount of 26% is available on groups of
10 or more travelling together for main walk up fares only
(SOR,SOS,SVR,SVS,SDR,SDS,CDR,CDS). No reduction is available
on Central Value Fares. Children aged 16 and 17 travel
at child rate.
For off peak travel it is often cheaper for customers
to buy a combination of GroupSave tickets for 3 or 4 adults
travelling together for the price of 2. Up to 4 Kids for £1
each can travel with each GroupSave ticket.
Payment methods - Credit and Debit card.
Group Travel discount is only allowed where capacity is
available to accept the group without overcrowding the
train service. If this is the case then the group will
be asked to pay the full fare or offered an alternative
service. Group Travel is not available on the Skegness
line during the currency of the June to September Fares
Manual (this year 11/06/06 - 09/09/06). |
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Chiltern Railways
We are open between 09:30 - 16:30 Monday - Friday and can be reached on 01494
420117. We ask for a minimum of 5 working days notice in case the group is
large and we need to obtain the premission of our Train Planning Dept. All
tickets are posted out and we offer the usual 26% discount for groups of 10
or more. |
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First Capital Connect
Group Travel is a facility we provide to encourage large parties
to travel at a reduced price. A minimum group size consists
of 10 individuals, this can be a group of adults or a combination
of fare paying adults and children, there is no upper limit
to a group size, but it is subject to the group allocated
space being available. Bookings and further information
can be obtained by contacting 08457 026 4700.
3 days notice
is requested for all bookings.
For Group Travel purposes only:
- Children are classified as 5-17 years inclusive.
- Adults
are 18 years and over.
- Each fare-paying adult is permitted
to take 2 children under 5 years
free of charge. (Normally for individual tickets, adults
are classified as 16 years and
over. The change in policy as stated above, is to make
group travel more
cost effective for educational and other child related
establishments).
Group Travel Discounts:
- 26% reduction for Standard Class.
- 10% reduction for
1st Class.
Group Specifications:
- The reduced rate is subject to quota availability on
reservable
services.
- Authorisation from First Capital Connect is required
on non-reservable services.
- A group reduced price is only
confirmed when all legs have been
booked or authorised.
- Specify outward and return dates.
- Specify train times.
- One ticket issued for the whole
party.
- Group needs to travel together.
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First Great Western
Group Travel can be booked up to two months in advance of the date of travel
and is subject to availability.
Group Travel tickets must be paid for at least 14 days
in advance if paying by cheque or 7 days if paying by credit
or debit card. It is best to book for more than less when
making the original booking as it is easier to reduce numbers
than increase closer to the time. If we have received payment
and the tickets have been issued then any additional tickets
will be issued at group save or normal rate, subject to
postage time. If a passenger is unable to travel on the
day the train manager needs to do a head count and endorse
the ticket with the number travelling. The ticket can then
be sent back to us after the event and a refund minus a £10
admin fee will be carried out.
Group travel and group save tickets can be booked for
return on a different day.
Group Save tickets do have barred dates when they are
not available, we will check those for you at the time
of booking.
Adults with group travel receive a 26% discount in Standard
class and 10% discount in First Class and the children
travel at half the normal adult fare minus a 26% reduction.
Kids for a Quid are valid with both group save
3 and 4 tickets.
Group Travel can be contacted on 08457 000 125 selecting
option 2 then 2. |
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| First ScotRail |
Discounts of up to 30% are available for groups of 10
or more. For further information or to book call 08457
55 00 33 and choose the option for group travel.
Children from 5 to 15 years travel at half the normal
adult fare minus the appropriate discount.
Group discount is only available on off peak services.
No group discount is available on any First class services.
It is recommended that all groups are booked at least
14 days ahead to ensure tickets for travel arrive in adequate
time.
All group travel is subject to availability.
Terms and conditions:
1. Your group travel ticket is invalid if you do not travel
on the specified services, or fail to sit in the reserved
seats for both the outward and return journeys. If you
travel on other services, you will be excessed to the full
fare for the journey being made.
2. If the number of people in the group falls below
10 after the ticket has been issued the ticket becomes
invalid. The ticket will be refunded less
a £5.00 administration fee. New tickets can be issued at the undiscounted
fare applicable for the journey being made.
3. If you cancel ALL travel plans after the ticket has
been issued, a refund will be given less a £10.00
administration fee.
4. Any refund application needs to be accepted no later
than 28 days after the expiry date of the travel ticket.
5. If the number of people in the group increases, the
additional travellers will only be given the Group Travel
discount subject to seating still being available in the
group quota and provided the ticket has not yet been issued.
(Once the ticket has been issued any additional numbers
will be charged the normal undiscounted rate for the journey
being made).
6. If you wish to change origin/destination stations,
the ticket would need to be returned to us and refunded
minus a £5.00 administration fee and a new ticket
issued. If you wish to change train times after the ticket
has been issued, a £5.00 administration fee will
be charged. These changes can be made provided it is
not less than 10 days before outward travel.
7. Except as mentioned above, tickets issued for Group
Travel are subject to the same conditions that apply to
individual tickets (e.g. no break of journey can be made
on outward portions of Savers and Supersavers).
First ScotRail and other operators’ normal conditions
of carriage apply. Tickets will normally be issued no later
than 2 weeks prior to outward travel for those paying by
cheque, one week prior to travel for customers paying by
credit or debit card. |
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| First TransPennine Express |
Tickets can be booked through Group Travel on: 0845
600 1674
Group travel is available to Groups of 10 or more, this
can be a combination of Adults and children as along as
the group is higher than 10. Adults with group travel receive
a 26% discount in Standard class and 10% discount in First
Class and the children travel at half the normal adult
fare minus a 26% reduction.
We accept payment by either Cheque or Credit Card. For
payments by cheque, this must be made at least 14 days
in advance, while payment by credit card must be made 7
days in advance.
Restrictions on group travel offers:
1. Your group ticket is invalid if you do not travel
on the specified services of sit in the reserved seats,
subject to the service being reservable. On both
the outward and return journeys. If you travel on other services you
will be excessed up to the full fare of the journey
being made.
2. If the number of the people in the group falls below
the number on the ticket but remains above 10, the ticket
should be endorsed by the conductor on both the outward
/ return journeys. If a ticket is not endorsed a refund
will not be processed. A £5.00 charge will be administered
for refunds.
3. If the number of people in the group falls below
10 after the ticket has been issued, the ticket becomes
invalid.
The ticket will be refunded less a £5.00 administration
fee.
4. If you cancel all travel plans after the ticket has
been issued, a refund will be given less a £5.00
administration fee.
5. If the number of people in the group increases above
the stated number on the ticket a £5.00 admin fee
will be incurred up until 7 days before outward travel.
If less than seven days individual ticket prices would
apply.
6. If you wish to change origin/destination stations
/ train times after the ticket has been issued, a £5.00
admin fee will be charged plus any increase in travel
costs resulting from the change, provided this is not
less than
7 days before the outward travel.
7. First TransPennine Express and other train operating
customer normal conditions of carriage apply.
8. Tickets will be normally be issued one week prior to
outward travel to reduce the chances of further changes
/ cancellations.
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| Gatwick Express |
| For group travel enquiries, please call Airport Express
on 0208 750 6674. |
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| GNER |
GNER Group Travel is a great way for parties of 10 or more
to save. The more flexible you can be with your times of
travel, the greater the savings we may be able to offer you.
We can help you arrange all aspects of your journey, including:
- luggage assistance upon arrival and when changing over
to a connecting train or coach (subject to availability)
- advance
bookings for connecting journeys on other train operators'
routes
- discount Underground tickets for groups travelling
to or from London
- group seating on board, wherever
possible, in reserved seats
- discounts on our GO EAT
catering range in the Restaurant and at the Buffet.
If requested we can also arrange onboard catering orders
for you
in advance.
When you contact us to make a booking, please have
all your travel details ready, including dates of
travel, number of adults and
children in your group,
your
departure and destination stations, and your preferred travel
times.
Please note, all Group Travel discounts are subject to availability.
GNER Group Travel
PO Box 664
Newcastle upon Tyne
NE99 1PE
Email: group.travel@gner.co.uk
Phone: 08457 225 010, open Monday to Friday 09:00-18:30
Fax: 08451 204 070; International tel: +44 191 259 8089
www.gner.co.uk/groups |
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| Island Line |
Island Line offers the standard 26% discount to groups
of 10 or more people traveling together. Although there
is no requirement to book in advance we recommend that
groups advise us of their intention to travel a minimum
of 7 days before.
Island Line Group Travel requests can be made Monday to
Friday between 9am & 5pm on 01983 812591 or by emailing
comments@island-line.com
There are no restrictions on group travel offers.
Groups intending to also visit Isle of Wight Steam Railway
are advised to contact 01983 812591 for further information.
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| Merseyrail |
Merseyrail offers a 26% discount on adult and 63% discount
on child fares for groups of 10 or more people who are
travelling together throughout their journey. Groups wishing
to take advantage of these discounts need to contact our
Customer Relations team on 0151 702 2071 at least 7 days
before the start of their journey. We will be happy to
provide information for any journey which starts at a Merseyrail
station.
Customers who intend to start their journey on Merseyrail
and then use train services operated by other companies
are advised to book early because some trains may carry
restrictions on the numbers of group travel places available.
Customer can also contact us by e-mail on comment@merseyrail.org |
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| Midland Mainline |
| For details of discounts for specific group travel arrangements,
call Customer Services on 08457 125 678 and ask to speak
to the Group Travel department. |
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| Northern |
| For details about group travel please call 0113 247 9659
between 0900 to 1700 Monday to Friday. |
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| ‘one’ |
Groups of 10 or more are able to book their rail travel
on all of ‘one’ services by calling the Customers
Services centre on 0845 600 7245, selecting option 1 then
option 4.
Bookings and payment must be received at least 10 days
prior to travel date. Outward and return journey times
must be advised at the time of booking.
Payment may be received by cheque or credit card. Invoices
can be sent prior to payment being made, however, payment
must be received within 7 working days of travel.
Reservations must be made on Intercity services between
Norwich and London Liverpool Street. Bookings are on a
first come basis with limited availability.
Group Travel fares are based on ‘Single Ticketing’.
All fares quoted are for single journeys only.
STD Class Peak Shoulder Peak Off Peak
Single fares Adult Under 18 Adult Under 18 Adult Under 18
Zone - LST
Norfolk £ 16.00 £ 8.00 £ 9.00 £4.50 £4.50 £2.25
Suffolk £ 13.60 £ 6.80 £ 9.00 £4.50 £4.50 £2.25
Essex £ 9.60 £ 4.80 £ 6.30 £3.15 £4.50 £2.25
Local journey fares are available on request. |
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| Silverlink |
For groups of 10 or travelling together, Silverlink offers
great travel discounts. Call our group and party travel hotline
on 08705 125 240 to find out more.
With GroupSave, when three or four adults travel together, you’ll only
have to pay for the price of two. |
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| South West Trains |
For ad-hoc group travel involving 10 or more people,
South West Trains offer discounts for off-peak journeys,
subject to availability, if booked in advance. It can be
booked through our Group Travel Team by telephoning 023
8072 8162, or email grouptravel@swtrains.co.uk.
In addition, we participate in Transport for London's
School Party Travel Scheme, which entitles free travel
for pre-booked school groups at off-peak times on the London
Underground, Docklands Light Railway, Tramlink, National
Rail services in the Greater London area, and buses. For
qualifying rules, conditions and bookings, please contact
London Underground Customer Services on 020 7918 3954 or
visit www.tfl.gov.uk/schoolparty. |
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| Southeastern |
Group bookings for Southeastern is managed by our Group
Travel department at NBTS.
They can be contacted on 0870 001 0174 or via our website (Link to Group booking
info on our website: http://www.southeasternrailway.co.uk/group_travel.php)
We offer discounts on off-peak travel for groups of 10
or more people travelling together. The discount depends
on the number of people travelling.
Bookings must be made at least 7 working days in advance
and a ticket to cover the whole group travelling will be
sent out by First Class post.
Schools in some areas receive free travel via Tfl, see
website for more info - http://www.tfl.gov.uk/schoolparty/ |
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| Southern |
Group Travel Dept
Southern Customer Services
PO Box 277
Tonbridge
TN9 2ZP
Phone: 08451 272920
Fax: 08451 272930
For group travel, a normal 26% discount is offered on
Standard Singles, Cheap Day Singles, Cheap Day Returns,
Saver Returns. Free Reservations are offered to groups
where possible
Payment methods: Cheque, Credit Card (except Solo, Electron
or Diners) and by Account.
Group Travel is strictly Quota Controlled and if Quota
is reached, alternative services will be offered. On Weekdays
Group Travel is not permitted on Train Services booked
to arrive in London before 10:00 or depart London between
16:00 and 19:00. |
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Virgin Trains |
Groups of ten or more get big savings on Virgin trains.
Our specialist group travel team will be pleased to help
you plan your journey to match your exact needs.
Just call 0870 010 4490 we're open between:
Monday to Friday, 08:00 – 22:00
Saturday and Sunday, 11:00 – 19:00. |
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Transport for London School Party Travel scheme |
This scheme is open to all schools located within the Greater
London area that teach the National Curriculum or Further
Education subjects (e.g. ‘A’ levels), and which
are agreed as eligible by Transport for London.
It offers free travel on Tube, bus, tram, DLR and National Rail services within
the Greater London area to venues of an educational/cultural interest that enhance,
support and supplement teaching as part of the National Curriculum.
Every effort will be made to meet your request, although it may not always be
possible, and group size and time of travel restrictions do apply. Applications
must be made at least 14 days in advance of the date of travel, and where a trip
involves use of National Rail services the relevant Train Operating Company will
be contacted to check to see if they can accommodate your school party.
The online application form can be used to apply for tickets for travel on National
Rail services.
When you apply online for a journey which includes travel on National Rail services
you will need to indicate what time of day you wish to travel. When you receive
your tickets, you will be advised of the specific train service on which your
party can travel; this will be as close as possible to your preferred time. (Note
at present it is not possible for schools to specify the exact train time they
wish to travel). If you try to use a different service to the one specified,
you may be prevented from travelling.
Both Transport for London and the Train Operating Companies have the right to
reject applications.
For full details of the scheme, visit tfl.gov.uk/schoolparty |